9th January 2017
We wanted to formally thank you and the team from MP&SS for your excellent work and service in designing and building our new pool. Everyone has been thoroughly professional, friendly and knowledgeable. To say that we are happy with the end result would be an understatement - we are delighted?
22nd May 2018
I wish to take this opportunity to thank you for everything you have done for our family for twenty years. During the renovations you helped us to achieve an excellent upgrade of the pool, spa and pond. It has always been a pleasure to have contact with you. Your serviceman has always been cheerful and so very reliable.
25th June 2018
My relationship with the Team at family-owned Melbourne Pools goes back to 2005, when I had the good fortune to buy a house with a pool they had been looking after for years. It was a very old pool with very old equipment and I had never owned a pool before - a recipe for disaster. Over the next few years Russell and his brothers patiently explained the subtle art of pool maintenance, never taking advantage of my ignorance and using their enormous experience to keep the old pool going. Then I bit the bullet and had them undertake a full pool renovation - new pipes, solar heating, pumps, catridge filter, chlorinator, switchboard, lights - the lot!
Russell's pricing and project management was clear and effective, his choice of equipment was faultless and Stuart and Jonathan were a joy to have on site - personable, resourceful, tidy, communicative and always reliable.
Just recently I called on them to find a leak - Stuart and (now) son Jonathan astounded me with their powers of detection, bringing a wealth of experience, intelligence and equipment - found and fixed the leak in an impossible location. They back their work and go above and beyond the usual level of integrity. When one of their subcontractors installed a faulty fitting which burst and caused damage years after the warranty had expired, they fixed it and contributed to the damage cost, even though the subcontractor was not interested - that is very rare, but typical of this family's attitude and principles. I have enjoyed my association with the good people at Melbourne Pools enormously and will always go back to them for any future work I might need. I unreservedly recommend them to anyone. Yours truly, Tom from Hawthorn